The SaaS-based service fulfilment systems: CSP adoption is confined to specific application areas

The SaaS-based service fulfilment systems: CSP adoption is confined to specific application areas

  • April 2016 •
  • 11 pages •
  • Report ID: 3786749
<p>Using a software-as-a-service (SaaS) delivery model for service fulfilment will become increasingly prevalent during the next 5 years, but will only represent 9.8% of revenue in the service fulfilment segment in 2020.</p>
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