Worldwide and U.S. Business Process Outsourcing Services Forecast, 2021-2025

Worldwide and U.S. Business Process Outsourcing Services Forecast, 2021-2025

  • May 2021 •
  • 25 pages •
  • Report ID: 3812457 •
  • Format: PDF
This IDC study provides a forecast for the worldwide and U.S. BPO services market for the 2021-2025 period."BPO service providers have been able to successfully execute remote service delivery while maintaining SLAs and meeting client requirements throughout the pandemic. As we approach a 'new normal,' service providers will need to support clients on their digital transformation (DX) journeys. COVID-19 has accelerated the need to bring in more advanced technologies from AI to advanced analytics to drive greater cost and process efficiencies and to bring in more predictive insights into the performance of BPO operations," says, Ali Close, research manager of Digital Business Operations and Analytics Services.
Loading...

We are very sorry, but an error occurred.
Please contact [email protected] if the problem remains.