The Global Recruitment Process Outsourcing Market size is expected to reach $14.5 billion by 2026, rising at a market growth of 19.7% CAGR during the forecast period. Recruitment process outsourcing (RPO) is a type of business process outsourcing (BPO) where an employer hand over all or some portion of its recruitment cycles to an outside...
This IDC study examines the performance of CRM applications market over the 2017-2019 period and highlights the revenues and market shares of leading vendors in 2019. This study includes tables and charts detailing the market shares of vendors of marketing, sales, customer service, and call center applications. "The increasing emphasis on...
Outsourced Software Testing Market Research Report by Product (Outsourced Embedded Software and Outsourced Standalone Software) - Global Forecast to 2025 - Cumulative Impact of COVID-19 The Global Outsourced Software Testing Market is expected to grow from USD 34,493.34 Million in 2019 to USD 59,417.93 Million by the...
This report provides the 2019 unified communications (UC)/collaborative workspace market performance and market forecast from 2020 to 2024. IDC categorizes the market into four solution segments: the IP telephony market, the IP conference system market, the IP contact center system market, and the collaborative workspace market. We also analyze...
The recruitment process outsourcing market in Canada was valued at US$ 336.1 million in 2019 and is projected to reach US$ 2,948.4 million by 2027; it is expected to grow at a CAGR of 31.4% from 2020 to 2027. The growth of the market in Canada is attributed to the popularity of recruitment process outsourcing solutions is growing mainly due...
This IDC study presents estimated 2019 contact center applications software revenue market shares in a total market valued at approximately $9.3 billion."COVID-19 has radically changed the priority lists of contact center leaders as they cope with both shoring up existing infrastructure and evaluating the best effective investments to become...
Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments.While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers...
The global contact center transformation market (henceforth, referred to as the market studied) was valued at USD 23.83 billion in 2019, and it is expected to reach USD 88.52 billion by 2027, registering a CAGR of 17.91%, during the period of 2020-2027 (henceforth, referred to as the forecast period).? - Legacy contact centers operate...
The global BPO business analytics market grew at a CAGR of around 25% during 2014-2019. Business analytics refers to a data management solution that enables organizations to comprehend potential customers, make strategic decisions, optimize operational costs, and improve business proficiency and competitiveness. The...
The Global Contact Center Intelligence Market size is expected to reach $3.7 billion by 2026, rising at a market growth of 23.4% CAGR during the forecast period. Artificial intelligence (AI) is a part of rising innovations, and its application in contact centers is still new and developing. Notwithstanding, there are some encouraging instances...