This IDC Insight uses data from IDC buyer studies and IDC industry development reports to highlight how technology-enabled BPO, and more specifically BPaaS, has changed how buyers and providers think about business processes. In more detail, it outlines some of the current BPaaS offerings in the market today and provides an analysis of the different strategies used by providers to build their BPaaS capabilities (vertical integration versus specialized). More importantly, this Insight identifies the implications for traditional BPO providers and the factors they should consider in shifting to a BPaaS model.
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