BPO Services in the United Kingdom

BPO Services in the United Kingdom

  • August 2020 •
  • 47 pages •
  • Report ID: 3958224 •
  • Format: PDF
BPO Services in the United Kingdom

Summary
BPO Services in the United Kingdom industry profile provides top-line qualitative and quantitative summary information including: market size (value 2015-19, and forecast to 2024). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The UK BPO services market had total revenues of $12.9bn in 2018, representing a compound annual growth rate (CAGR) of 3% between 2014 and 2018.
- The BPO services market is positively correlated with technology, meaning its growth follows growth in the technology market of the country.
- The UK has the largest BPO services market in Europe, making up over 19.7% of the region’s revenues in 2018, and is the second largest in the world after the US.

Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the United Kingdom
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United Kingdom
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the United Kingdom bpo services market with five year forecasts

Reasons to Buy

- What was the size of the United Kingdom bpo services market by value in 2019?
- What will be the size of the United Kingdom bpo services market in 2024?
- What factors are affecting the strength of competition in the United Kingdom bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up the United Kingdom’s bpo services market?
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