This IDC study provides an updated market sizing for the worldwide customer service applications software market based on completed revenue modeling and a revised forecast over a 10-year period and including consideration for the impact of COVID-19 for the market over the next five years (2020-2024)."Customer service applications with analytics...
Abstract: - The Pandemic Exposes the Weakness of the BPO Infrastructure - As COVID-19 outbreak influences outsourcing strategies for companies the world over, the business Process Outsourcing (BPO) market is in for short-term and long-term challenges. The global BPO industry is forecast to reach a revised market...
Abstract: - Global Mobile Speech Recognition Software Market to Reach $461.9 Million by 2027 - Amid the COVID-19 crisis, the global market for Mobile Speech Recognition Software estimated at US$233.9 Million in the year 2020, is projected to reach a revised size of US$461.9 Million by 2027, growing at a CAGR of 10.2%...
The global contact center software market size would grow from USD 24.1 billion in 2020 to USD 75.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 20.9% during the forecast period. Major factors that are expected to drive the growth of the contact center software market include the rising adoption of advanced contact center technologies,...
The global intelligent virtual assistant market reached a value of around US$ 4 Billion in 2020. An intelligent virtual assistant (IVA), also known as intelligent personal assistant (IPA), is a software that understands natural language voice commands and aids in completing basic tasks. These tasks can include drafting...
Abstract: - Global Contact Center Analytics Market to Reach $2.6 Billion by 2027 - Amid the COVID-19 crisis, the global market for Contact Center Analytics estimated at US$963.7 Million in the year 2020, is projected to reach a revised size of US$2.6 Billion by 2027, growing at aCAGR of 15.4% over the period 2020-2027....
Abstract: - Global Contact Center Software Market to Reach $52.4 Billion by 2027 - Amid the COVID-19 crisis, the global market for Contact Center Software estimated at US$20.6 Billion in the year 2020, is projected to reach a revised size of US$52.4 Billion by 2027, growing at aCAGR of 14.3% over the period 2020-2027....
Abstract: - Global Automatic Call Distributor Market to Reach $1.8 Billion by 2027 - Amid the COVID-19 crisis, the global market for Automatic Call Distributor estimated at US$1 Billion in the year 2020, is projected to reach a revised size of US$1.8 Billion by 2027, growing at aCAGR of 8.9% over the period 2020-2027....
Abstract: - The global market for Retail Omni-Channel Commerce Platform is projected to reach US$12.7 billion by 2025, driven by the growing business opportunity for eCommerce against the backdrop of the fact that the consumer purchase cycle is increasingly characterized by seamlessly shifting across channels and devices....
Abstract: - Global CRM Analytics Market to Reach $13.3 Billion by 2027 - Amid the COVID-19 crisis, the global market for CRM Analytics estimated at US$7 Billion in the year 2020, is projected to reach a revised size of US$13.3 Billion by 2027, growing at a CAGR of 9.5% over the analysis period 2020-2027. Sales and...