Growth Opportunities in the Hosted/Cloud Contact Center Market

Growth Opportunities in the Hosted/Cloud Contact Center Market

  • December 2016 •
  • 71 pages •
  • Report ID: 4547406 •
  • Format: PDF
Actionable Strategies and Tactics to Maintain Leadership in a Growing Market

New analysis from Frost & Sullivan’s Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectives on the digital transformation of business, and the necessity for cross-organizational support for initiatives will be necessary to drive demand with strategic audiences (CXOs, line-of-business leaders, IT leaders, and SMB leaders).