This report analyzes the worldwide markets for Business Process Outsourcing (BPO) in US$ Million by the following Horizontal Segments: Finance & Accounting, Customer Services, HR, KPO, and Procurement. The market is also analyzed by the following End-Use Segments: Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Others.
The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Also, a six-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs.
The report profiles 198 companies including many key and niche players such as -
Accenture Plc Aon Hewitt Automatic Data Processing, Inc. Capgemini Capita Plc
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Stringent regulatory compliances and the increasing sophistication levels of cyber-attacks are expected to drive the Managed Security Services (MSS) market The global MSS market size is expected to grow from USD 24.05 billion in 2018 to USD 47.65 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.7% during the...
This IDC PeerScape is intended for retailers familiar with order management software that are seeking to optimize configurations. This document will share some best practices that retailers have identified to change the game for their business and inventory practices through configurations within their distributed order management systems....
This IDC study provides the worldwide market forecast for business workflow automation and optimization from 2018 to 2022."In 2017, the worldwide business workflow automation and optimization market continued to grow, fueled by digital transformation and the growing demand for improved process efficiencies and management of content." -- Allison...
This IDC study highlights how the IT outsourcing market is evolving as players utilize different strategies to maintain or grow their shares and adapt to the fast-changing technology landscape. The sections that follow provide key findings and conclusions from our analysis of the top 10 IT outsourcers by market share for the 2H16-1H17 period...
The growth in the need for improving consumer experience has fueled the adoption of cloud-based contact center solutions across the globe The global cloud-based contact center market is expected to grow from USD 6.80 billion in 2017 to USD 20.93 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 25.2% during the forecast period....
Pressure to Reduce Operational Costs Driving MSS adoption The MSS market in ASEAN continued its tremendous growth momentum, as it grew strongly by 22.3% on a year-on-year (YoY) basis. ASEAN was the second- fastest growing market, following India, which grew by 24.1%. ASEAN businesses continued to invest significantly in...