Americas IT Services Market Report 2017

Americas IT Services Market Report 2017

  • March 2017 •
  • 123 pages •
  • Report ID: 4897292 •
  • Format: PDF
Software Artificial Intelligence (AI) and Automation was the latest trend observed in IT services market. There has been exponential growth in the use of AI technology by companies operating in automobile, e-commerce and manufacturing industries. Since AI can detect human motions it is being used to detect customer satisfaction levels and for voice and face recognition. Many major companies such as Facebook, Google and Airbnb are also open sourcing AI libraries to startups, indicating democratization of AI solutions. For example, leading software companies such as Cap Gemini, IBM, Accenture and TCS are offering AI services to optimize resources and reduce operational expenditures.

IT services market growth in North America is supported by rising investments in IT infrastructure, growing demand for efficient management of IT services, and increasing adoption of IT services in small and medium-sized enterprises (SMEs). Industries such as government and defense; consumer goods and retail; healthcare; banking, financial services, and insurance (BFSI); and communication and technology have been the major contributors to the North America IT services market. Other key drivers for market growth include – public and private investments, encouraging government policies and increasing adoption of cloud services.

The Americas information technology services market is expected to grow from around $370 billion in 2016 to over0 $435 billion in 2020. The Americas’ IT services market accounts for approximately 40% of the global IT services market. The US accounts for the dominant part of the Americas IT services market. Market share of all other countries in this region account for less than 10% of the Americas IT services market. The region stood at second place in terms of growth rate, followed by Asia, during 2011-2016. It is expected to retain the same position during the forecast period.
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