On the Radar: [24]7’s AIVA Assistant can predict intent

On the Radar: [24]7’s AIVA Assistant can predict intent

  • June 2017 •
  • 7 pages •
  • Report ID: 5048623 •
  • Format: PDF
Introduction

[24]7’s Virtual Agent, AIVA Assistant, an artificial intelligence-assisted enterprise conversational chatbot, delivers automated answers and assists consumers in completing transactions via websites, mobile devices, Facebook Messenger, IVR, and social media channels. AIVA (Artificial Intelligence Virtual Agent) can integrate with any mobile application today (iOS) and in the future as long as it has an open API. [24]7’s platform can predict intent and make next best actions for enterprises to take on behalf of consumers.

Highlights
[24]7’s Virtual Agent products are tightly integrated with its chat platform, ensuring seamless escalation when needed. There is also an option to use [24]7 Digital Chat agents. These two digital chat options give customers options to scale with their size and needs
Channel independent, with the ability to build once and deploy on multiple channels, [24]7’s Virtual Agent operates seamlessly across speech and text-based channels and devices, including IVR, mobile apps, social media, and the web.

Features and benefits
Integrates with any mobile application today (mobile iOS) and in the future as long as it has an open API.
Analyzes structured and unstructured data and makes dynamic recommendations in real time.

Key Questions answered
How does the platform predict intent and make next best actions?
How does [24]7 help customers manage individual journeys?