Enterprise survey 2017: Western Europe region report

Enterprise survey 2017: Western Europe region report

  • August 2017 •
  • 14 pages •
  • Report ID: 5056877 •
  • Format: PDF
"Satisfaction with traditional telecoms services is low in Western Europe – operators have an opportunity to differentiate themselves based on service quality."

Enterprises in Western Europe are generally dissatisfied with their basic telecoms services. Operators should explore ways to improve satisfaction – low satisfaction will result in persistently high rates of churn and prevent operators from increasing their share of the ICT services market.


Net Promoter Scores (NPSs) and intended churn rates for enterprise customers in France, Germany, the UK and selected other countries
data on usage of ICT services in France, Germany and the UK
statistics on the state of IoT in France, Germany and the UK
recommendations for operators on how to improve satisfaction and increase potential opportunities in ICT services and IoT
statistics on the use of mobile and ICT services by enterprises in selected countries.

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