This IDC PlanScape provides a road map for hospitality and travel companies to leverage digital transformation strategies to drive seamless, augmented experiences in the appropriate and desired settings, where physical contact with a human is removed."Contactless service is an extension of frictionless journeys, offering holistic, digitally...
This IDC study explores how hospitality, dining, and travel organizations are responding to the drivers of business and offers guidance on actions to consider."The hospitality and travel industries have been thrust into a period of cataclysmic change that digital transformation has always had the power to steel against," states Dorothy Creamer,...
This IDC study provides a road map for hospitality and travel companies seeking to leverage digital transformation strategies to drive omni-experience (Omni-X) engagement for guests and travelers. Omni-X engagement sits at the nexus of digital innovation and data -- with customer analytics being essential to creating successful cross-channel...
Online Travel Agent Global Market Opportunities And Strategies To 2030: COVID-19 Impact and Recovery provides the strategists, marketers and senior management with the critical information they need to assess the global online travel agent market. Description: Where is the largest and fastest growing market for the...
Key Themes in Travel and Tourism for 2021 - Thematic Research Summary The future of tourism has fundamentally changed.As COVID-19 continues to wreak havoc in the tourism sector, the consequences will - and already have - fundamentally changed how consumers travel and companies operate. Long-standing...
Consumer engagement, retention, loyalty and trust begins pre-trip, builds in-trip and ends post-trip, to start again in a constant cycle. Without adopting digital innovation and a digital-first mindset, travel brands will be destined to fail in their engagement and relationship with consumers. Taking a holistic view of the traveller journey...
Tourism Source Market Insight - Germany (2020) Summary Tourism Source Market Insight - Germany (2020) report provides a thorough insight into the German domestic and outbound tourism markets.The report looks at the profiles of German tourists and summarizes the key reasons that they travel. The...
Key Trends in Business Travel Summary Business travel is an extremely important part of the travel space today, as even though business travel comprises only a small percentage of total trips compared to leisure and VFR, business travelers have a higher spending power and travel more often, making...
Key Trends in Luxury Travel, 2020 Update - Key Market Trends, Opportunities, and Challenges in the Luxury Market Summary This report provides analysis of traveller types and key market trends which are contributing to a key segment within tourism currently - luxury travel.Major and upcoming destinations...
With Nobody Flying & With Airlines Cutting Down Over 90% of Flight Capacity, Travel Technologies Stares at a Massive -35.1% Slump in Revenues The global market for Travel Technologies is expected to slump by a heavy -35.1% in the year 2020 and thereafter stage a slow and uncertain recovery to reach US$13.6 billion by the year 2027,...