Customer engagement: vendors need to position automated attendants as core to CSPs’ digital needs

Customer engagement: vendors need to position automated attendants as core to CSPs’ digital needs

  • March 2018 •
  • 11 pages •
  • Report ID: 5366670 •
  • Format: PDF
Proactive communications service providers (CSPs) are deploying and experimenting with automated attendants. However, these still do not feature highly on the list of digital initiatives for most CSPs. This is because of the lack of clarity on solution maturity, and the limited proven use cases in the market.

This report provides:
• recommendations for operators on strategies to deploy automated attendants
• recommendations for vendors on strategies to market their automated attendant solutions to CSPs
• a discussion on the technical maturity of automated attendant solutions for the telecoms sector, the business use cases served and the expected benefits
• a snapshot of some of the vendors that offer standalone automated attendant solutions
• highlights of initiatives from proactive CSPs for using automated attendants.
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