Hosted PBX Services in the US - Procurement Research Report

Hosted PBX Services in the US - Procurement Research Report

  • September 2021 •
  • 28 pages •
  • Report ID: 5469553 •
  • Format: PDF
Abstract

Hosted PBX Services Procurement in the US
This report is intended to assist buyers of hosted private branch exchange (PBX) services, also known as virtual or cloud PBX services. A service provider operates and maintains an entire office telecommunications system remotely using Voice over Internet Protocol (VoIP) technology, which allows users to make calls over the internet. Services primarily involve call management, but they can also include functions such as call recording and an automated call-routing attendant (or auto attendant). Buyers are small and midsize firms or companies that have mobile employees (e.g. real estate firms and consulting firms). Suppliers are telecommunication solution providers and hosted PBX specialists. This report does not include on-premises PBX, open-source PBX or video and audio conferencing.
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