Offline intermediaries will be harshly impacted by the outbreak of COVID-19, with sales plummeting in 2020 overall. Due to the national lockdown that was implemented from March onwards, intermediaries in Ecuador were forced to close from March through to May. During this time, sales came to a halt, and agencies had to give refunds to many...
Online Travel - Thematic Research Summary To be successful within the travel industry today, it is incredibly important to establish an online presence. The online travel sector has grown rapidly, and as more consumers turn to online sources, a presence will be critical to remaining relevant. This...
Online travel intermediaries are facing a massive crisis as the virus has led to an unprecedented number of cancellations, leaving several such operators on the brink of total collapse. In April 17, the Portuguese government approved temporary measures to allow for reimbursement of trips cancelled due to COVID-19 through a voucher system mediated...
Travel intermediaries players have been widely hit by the COVID-19 crisis. Positioned as a convenient, one-stop location for all a consumer’s travel needs, travel intermediaries have suffered from the widespread impact of the pandemic across airlines, lodging, car rental, and leisure and business activities. Online Travel Sales and...
The impact of COVID-19 on the travel industry in Kazakhstan is set to be severe. The country had helped to build on the success of its hosting of EXPO-17, an international exposition which in 2017 in the capital Astana, now Nur-Sultan, and which drastically lifted global awareness of the country as a potential travel destination. Travel...
Total lockdown led to mass cancellations and low demand for future trips. Travel intermediaries have been sorely affected by measures to contain COVID-19 and continue to suffer despite some lifted border restrictions as consumers remain reluctant to spend and cautious about contagion. The potential positive impact of the push to domestic tourism...
Consumer engagement, retention, loyalty and trust begins pre-trip, builds in-trip and ends post-trip, to start again in a constant cycle. Without adopting digital innovation and a digital-first mindset, travel brands will be destined to fail in their engagement and relationship with consumers. Taking a holistic view of the traveller journey...
The category sees record-breaking dramatic declines in 2020 due to the collapse of outbound tourism and the COVID-induced crisis in domestic tourism. Value sales in travel intermediaries are plummeting by 56% in 2020, compared to a 6% rise in 2019, with online sales dropping by 53% and offline sales by 61%. Booking.com continues its outright...
Across the board, the performance of online travel sales and the turnover of travel intermediaries posted significant declines in early 2020 as COVID-19-related border closings and other pandemic-related travel restrictions brought tourism in Croatia to a halt. As 2020 progresses, business is gradually returning as the country reopens, but...
According to ISTAT (the Italian National Institute of Statistics), travel agencies and tour operators are among the businesses most negatively affected by the Coronavirus (COVID-19) crisis. Current value sales collapsed during lockdown, and dramatic declines are projected for the category over 2020 as a whole. The measures implemented to cope...