IDC's Worldwide Unified Communications and Collaboration Taxonomy, 2020

December 2020 •
10 pages •
Report ID: 5774064 •
Format: PDF

Summary
Table of contents

This IDC study updates IDC's worldwide unified communications and collaboration (UC&C) research taxonomy to provide market definitions and a framework that IDC uses to track, segment, and forecast the worldwide UC&C market. This taxonomy reflects the evolving worldwide UC&C market and includes discussion around new terminology, products, and solutions such as UCaaS, team collaboration, team messaging, and hosted voice/UC public cloud and managed voice/UC private cloud services."We are seeing more companies, especially more enterprise-class organizations now, planning for and deploying UC&C solutions," states Rich Costello, senior research analyst, Unified Communications and Collaboration. "Technologies such as UC as a service, videoconferencing, team messaging, team collaboration, and mobility are increasingly being integrated with business workflows, processes, and applications. These are driving the market as businesses, accelerated by COVID-19, enhance their networks and communications platforms with digital technologies."

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