This IDC PeerScape covers the strategies of several chief information officers (CIOs) who are working to improve the employee experience throughout their enterprises -- sometimes via technology and sometimes acting as transformational leaders to make process changes that transcend technology. Readers will learn techniques for identifying the "pain points" in the employee workday, focusing on system usability and fixing (or automating) the processes that demotivate employees."CIOs today pay a lot of attention to the external customer experience -- and rightfully so -- but the employee experience shouldn't be neglected, or else the organization's top talent will head for the exits," says Mitch Betts, adjunct analyst, IDC's IT Executive Programs (IEP).
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