Outsourced Contact Centers - 2020 U.S. Market Research Report with Updated COVID-19 Forecasts

Outsourced Contact Centers - 2020 U.S. Market Research Report with Updated COVID-19 Forecasts

  • April 2020 •
  • 36 pages •
  • Report ID: 5887046 •
  • Format: PDF
The 2020 Outsourced Contact Centers Market Research Report is one of the most comprehensive and in-depth assessments of the industry in the United States with over 100 data sets covering 2011-2024. This report includes updated 2020 and 5-year forecasts due to the impact of COVID-19.

This report includes historical and forecasted market size, product lines, profitability, financial ratios, BCG matrix, statistics by state, operating expense details, organizational breakdown, consolidation analysis, employee productivity, price inflation, pay bands for the top 20 industry jobs, trend analysis and forecasts on companies, locations, employees, payroll, and much more.

The Outsourced Contact Centers industry includes companies primarily engaged in providing customer support and marketing services on a contract or fee basis for others, utilizing many forms of communication channels including telephone, email, chat, social networking and other channels to(1) promote clients’ products or services, (2) take orders for clients, (3) answer inquiries and questions related to a company’s products, services and policies and (3) soliciting contributions or providing information for clients. These companies never own the product or provide the services they are representing and generally can originate and/or receive calls, emails, chats and other forms of communications for others.

This report was developed utilizing the results from extensive business surveys and econometrics. Professionals utilize this report for market sizing benchmarking, strategic planning, due diligence, cost-cutting, planning, understanding industry dynamics, evaluating opportunities, forecasting, streamlining, gap analysis, and other analyses.

Review the table of contents or download a sample report to see the data-rich insights, which leaders have come to depend on for their research, strategic, and benchmarking needs.

Below are a few of the hundreds of stats from the report:

In 2019, industry sales were $17.7 billion
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Over the past 3 years, the industry has grown at an annual rate of 1.6%
The report has historical, annual and forecasted growth rates

There are 2,770 companies in the industry
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In 2019, the average sales per company was $6.4 million
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2020 forecasted inflation is 2.5%
The report has historicals, 4 years of monthly figures, and the 5-year forecast

For unprofitable companies, the average net loss is -7.6%
The report has more on market and profitability dynamics

Employee productivity is $41,561
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2.4% of expenses is spent on health insurance
Benchmark against 24 other expense categories

In 2019, industry operating expenses grew 2.5%
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In 2019, payroll per employee was $22,261
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California averages $29,578 in payroll per employee
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3.5% of employees in the industry are in management positions
Benchmark against 13 other job categories

The average industry hourly pay for office and administrative jobs is $15.29
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The above stats represent a small fraction of what you will find in this report.

Purchase the 2020 Outsourced Contact Centers Market Research Report now to unlock the insight from one of the most trusted research firms.

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