This IDC Market Note discusses Cisco CX Summit 2020. The Cisco CX organization held its annual CX Summit highlighting its achievements and investments across the Support, Business Critical, and Managed Services portfolio for customers and partners. "Cisco continues to refine its portfolio of offers to ensure that customers and partners can extract maximum value from their networking investments while tapping into Cisco CX for guidance, insight, and intelligence for driving innovation and competitive advantage," says Leslie Rosenberg, research VP, Network Life Cycle Services.
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