Asia Pacific Customer Analytics Market By Component By Type By Deployment Type By Data Source By Industry Vertical By Country, Industry Analysis and Forecast, 2020 - 2026

Asia Pacific Customer Analytics Market By Component By Type By Deployment Type By Data Source By Industry Vertical By Country, Industry Analysis and Forecast, 2020 - 2026

  • April 2020 •
  • 161 pages •
  • Report ID: 5893194 •
  • Format: PDF
The Asia Pacific Customer Analytics Market would witness market growth of 21.5% CAGR during the forecast period (2020-2026).

To evaluate customer experience that is also referred to as customer journey, an analytical method called customer journey analytics is related. The tool contains information that is compiled to demonstrate how a consumer communicates with a company or brand over a period of time. Customer journey analytics provides the opportunity to understand precisely how a consumer thinks, feels and responds at each stage of the journey and also what stage of the journey is causing concern or frustration.

Customer journey analytics uses a combination of technology that incorporates channel-wide communication logic that automatically provides a purpose for all consumer interactions based on speech, text, desktop and transaction analytics. It tracks where customers began, and where their interactions ended. Contact sequencing, which recognizes the consumer and links the dots between them in every contact and transaction. Predictive analytics detects and analyzes trends of cross-channel behaviour, allowing potential calls to be made and consumer effort reduced.

Based on Component, the market is segmented into Solution and Services. Based on Type, the market is segmented into Brand & Campaign Management, Customer Behavioral Analysis & Churn Management and Product Management & Others. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Data Source, the market is segmented into Web, Smartphone, Email, Social Media, Store & Call Center and Others. Based on Industry Vertical, the market is segmented into BFSI, IT & Telecom, Healthcare, Retail & eCommerce, Government & Defense, Media & Entertainment, Manufacturing and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Google, Inc., SAP SE, Teradata Corporation, SAS Institute, Inc., Adobe, Inc., Salesforce.com, Inc., Microsoft Corporation, Oracle Corporation, IBM Corporation, Accenture PLC.

Scope of the Study

Market Segmentation:

By Component

• Solution

• Services

By Type

• Brand & Campaign Management

• Customer Behavioral Analysis & Churn Management

• Product Management & Others

By Deployment Type

• On-premise

• Cloud

By Data Source

• Web

• Smartphone

• Email

• Social Media

• Store & Call Center

• Others

By Industry Vertical

• BFSI

• IT & Telecom

• Healthcare

• Retail & eCommerce

• Government & Defense

• Media & Entertainment

• Manufacturing

• Others

By Country

• China

• Japan

• India

• South Korea

• Singapore

• Malaysia

• Rest of Asia Pacific

Companies Profiled

• Google, Inc.

• SAP SE

• Teradata Corporation

• SAS Institute, Inc.

• Adobe, Inc.

• Salesforce.com, Inc.

• Microsoft Corporation

• Oracle Corporation

• IBM Corporation

• Accenture PLC

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