Online Travel - Thematic Research Summary To be successful within the travel industry today, it is incredibly important to establish an online presence. The online travel sector has grown rapidly, and as more consumers turn to online sources, a presence will be critical to remaining relevant. This...
Personalization in Travel and Tourism (2020) - Thematic Research Summary Developments in traveler maturity and expectations, alongside exposure to technological advancements outside of the tourism space are driving demand for an uptake in increasingly tailored services.Personalization is described...
Consumer engagement, retention, loyalty and trust begins pre-trip, builds in-trip and ends post-trip, to start again in a constant cycle. Without adopting digital innovation and a digital-first mindset, travel brands will be destined to fail in their engagement and relationship with consumers. Taking a holistic view of the traveller journey...
Staying home: Growth in disposable income and declining unemployment are expected to facilitate industry recovery Abstract Travel Agencies in Canada The Travel Agencies industry in Canada has struggled over the five years to 2019 as the traditional core services of the industry have been negated by...
COVID-19 is expected to effect both online and bricks-and-mortar intermediaries during 2020, with value sales halved for many operators. As a result, many smaller, domestic intermediaries with less cash reserves may not survive. Certain intermediaries are expected to be even more vulnerable, such as specialised intermediaries that offer travel...
Despite the overall decline in value sales for travel intermediaries in 2020 as a result of the COVID-19 national lockdown in Spain and travel restrictions to and from the country, the value share of internet transactions through intermediaries is expected to continue to rise. Spain is one of the EU nations with the highest internet usage....
The traditional intermediary model was severely challenged by the COVID-19 pandemic in 2020, with government lockdown measures forcing travel agencies to close for several months. Online Travel Sales and Intermediaries in Thailand report offers a comprehensive guide to the size and shape of the market at a national level. It provides...
The impact of COVID-19 has spread rapidly throughout Russia’s travel industry to wreak havoc in all categories. While several short-term measures have given some breathing space, the current focus on domestic tourism will not suffice to offset losses incurred during lockdown and continuously changing travel restrictions. Travel in...
Travel intermediaries is especially hard hit having seen slowed growth pre-pandemic due to the No Japan boycott movement. The impact of COVID-19 and resultant disruptions to travel have compounded the sector’s struggle. Japan has traditionally been among the most popular destinations for South Korean travellers, but in 2019 outbound departures...
The negative impact of COVID-19 on travel in Lithuania began in March 2020 with the government imposed lockdown and border closures. This led to a significant decline in the number of inbound tourists entering the country. Consumers were largely confined to their homes and all hotels and retail outlets, including travel agencies and car rental...