Overcoming Barriers to RPA Adoption During the COVID-19 Recovery Phase

Overcoming Barriers to RPA Adoption During the COVID-19 Recovery Phase

  • July 2020 •
  • 6 pages •
  • Report ID: 5933945 •
  • Format: PDF
This IDC Market Perspective discusses the relevance of robotic process automation during the COVID-19 recovery phase. Interest in RPA continues to rise, and businesses believe the technology has a role in scaling up capacity during the COVID-19 recovery stage. However, those implementing RPA still have business barriers to overcome. There is a need to apply RPA to core processes in a way that contributes to customer value and doing that requires an end-to-end view of the business process."Focusing too much on removing humans from processes can actually reduce the level and value of automation delivered," said Tom Seal, senior program director, IDC.