IDC PlanScape: Warranty Management in the Era of Connected Products

August 2020 •
9 pages •
Report ID: 5952901 •
Format: PDF

Summary
Table of contents

This IDC study highlights how service leaders and IT within manufacturing organizations revisit the importance of warranty management within service life-cycle management and further enabled via connected products. IoT-connected products enable a wealth of real- and near-real-time data that can be leveraged to improve warranty processes and speed claims processing. "The warranty operation has long been an afterthought for organizations as it seems to be a bit disconnected from how many manufacturers perceive to be their value proposition to customers," states Aly Pinder, program director, Service Innovation and Connected Products. "But as manufacturers rethink all aspects of service life-cycle management, the warranty operation must become a critical part of new business models and enhanced customer experiences buoyed by IoT-connected products."

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