UAE B2C E-Commerce and Payment Market 2020 & COVID-19’s Impact

August 2020 •
56 pages •
Report ID: 5953097 •
Format: PDF

Summary
Table of contents

Coronavirus pandemic speeds shift to online shopping in UAE

Move to B2C E-Commerce accelerated by COVID pandemic

The United Arab Emirates was one of the most advanced markets for online sales in the Middle East and North Africa region, leading its neighbors in the share of total retail sales attributed to E-Commerce.

The confinement of UAE residents because of the coronavirus crisis has driven a sharp increase in online shopping, as shoppers turn to electronic means to purchase essential items such as food and clothing as well as comfort and entertainment products. The report tells of impressive growth of online business permits in the Emirates, an indication of the confidence in continued growth of online sales.

The pandemic brings changes in payment methods, cash averted

Prior to the pandemic, the most popular payment method for online orders was cash on delivery. The concern about cash as a possible vector of the coronavirus has promoted an increased use of cards and digital payment methods. A recent survey cited in the publication also reflects that over half of users of digital payments prefer contactless methods when paying in a store. The study suggests that the pandemic-originated changes in payments will continue after the COVID-19 crisis passes.

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