The Europe Proactive Services Market would witness market growth of 18.8% CAGR during the forecast period (2020-2026).
Companies usually use both constructive and receptive customer service strategies. Proactive service refers to procedures and strategies used to protect from customer problems and to facilitate repeat or higher-volume purchases. Small business owners should consider what is involved with selecting each strategy and why constructive approaches are necessary. Market research is useful in learning what aspects of the products, services or operations may contribute to consumer dissatisfaction and attrition. It will help to fix existing issues or improve potential offerings. Proactive service also involves follow-up and follow-up during purchases. Follow-up requires a phone call or other interaction used to guarantee positive customer service and to address non-communicated problems. Follow-up means the fulfillment of commitments, such as the implementation of innovative technological devices and training of users through their use.
The increasing pattern of understanding customer desires and actions is one of the factors driving market growth. Similarly, the rapid adoption of smartphones, along with the proliferation of e-commerce and the Internet, is also boosting growth. In addition, the practice of delivering digital consumer interaction has driven demand for omnichannel services. The increasing need for health and protection is also driving the global market for proactive services.
Cost management correlated with the adoption of emerging technology can be a problem for cautious end-users. In order to address these problems, organisations will focus on offering self-diagnostic services, proactive and preventive support, omni-channel connectivity, and improved management tools. Expanding their current software offerings with effective cost-reduction methods will help to address the challenges associated with managing traditional IT operations linked to proactive services. In addition, the shortage of qualified practitioners and the increasing occurrence of privacy attacks are two of the reasons responsible for restricting the growth of the market.
Based on Type, the market is segmented into Managed Services, Design & Consulting and Technical Support. Based on Technology, the market is segmented into Analytics and AI & Others. Based on Enterprise Size, the market is segmented into Large Enterprise and Small & Medium Enterprise. Based on Application, the market is segmented into Customer Experience Management, Cloud Management, End-point Management, Data Center Management, Network Management and Others. Based on Industry Vertical, the market is segmented into BFSI, IT & Telecom, Healthcare, Retail & eCommerce, Government & Defense, Media & Entertainment, Manufacturing and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Microsoft Corporation, Fortinet, Inc., Juniper Networks, Inc., NortonLifeLock, Inc., Avaya Holdings Corporation, Hewlett Packard Enterprise Company, Huawei Technologies Co., Ltd., DXC Technology Company, IBM Corporation, and Cisco Systems, Inc.
Scope of the Study
• Managed Services
• Design & Consulting
• Technical Support
• AI & Others
By Enterprise Size
• Large Enterprise
• Small & Medium Enterprise
• Customer Experience Management
• Cloud Management
• End-point Management
• Data Center Management
• Network Management
By Industry Vertical
• IT & Telecom
• Retail & eCommerce
• Government & Defense
• Media & Entertainment
• Rest of Europe
• Microsoft Corporation
• Fortinet, Inc.
• Juniper Networks, Inc.
• NortonLifeLock, Inc.
• Avaya Holdings Corporation
• Hewlett Packard Enterprise Company
• Huawei Technologies Co., Ltd.
• DXC Technology Company
• IBM Corporation
• Cisco Systems, Inc.
• Exhaustive coverage
• Highest number of market tables and figures
• Subscription based model available
• Guaranteed best price
• Assured post sales research support with 10% customization free
Our reports have been used by over 10K customers, including:
Abstract Focus Group Research Services Procurement in the USFocus group research service providers engage in qualitative research and gather information on opinions and attitudes about a product from a diverse set of individuals. Focus groups are often used to determine the viability of bringing a new product...
The Global Neuromarketing Market was valued at USD 1,158.37 million in 2020, and it is estimated to be worth USD 1896.1 million by 2026, registering a CAGR of 8.89% during 2021-2026. The impact of Covid-19 on the neuromarketing market is significantly positive in the short run because for doing an accurate analysis, a large sample of data...
The Global Customer Success Management Market is expected to register a CAGR of 24.43% over the forecast period (2021 - 2026). The introduction of cloud-based solutions accelerates automation and enhances client success prediction accuracy. As a result, numerous essential concerns such as data collecting and reporting, decision-making, and...
The Asia Pacific Product Analytics Market would witness market growth of 21.9% CAGR during the forecast period (2021-2027). Companies are now concentrating more on customer-centric products and services. Customers are now demanding better prices, and convenient services, so businesses across the globe are wishing to enhance customer...
The global Customer experience management Market size to grow from USD 9.5 Billion in 2021 to USD 16.9 Billion by 2026, at a Compound Annual Growth Rate (CAGR) of 12.3% during the forecast period. The major driving factors for the market include increasing need to improve customer engagement and reduce customer churn rates, need for better...
The MRM market size is expected to grow from USD 3.2 billion in 2021 to USD 5.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 10.9% during the forecast period. The Increased demand for cloud based solutions during COVID 19, business expansion by market leaders in, and growing investments for cloud based technologies due to increased...
The artificial intelligence in marketing market in MEA is expected to reach US$ 7,312.42 million by 2028 from US$ 1,159.26 million in 2021. The market is estimated to grow at a CAGR of 30.1% from 2021 to 2028. Cloud computing is reducing the entry barrier for smaller companies seeking to profit from compute-intensive business analytics that...
The Global Customer Communications Management Market size is expected to reach $2.6 billion by 2027, rising at a market growth of 11.8% CAGR during the forecast period. A software that enables companies to centralize the communication process with their customers across a wide range of channels including digital and analog is termed Customer...
Abstract Global Magazine Publishing The Global Magazine Publishing industry struggled to adapt to the challenges and opportunities presented by digital disruption and economic shifts over the five years to 2018. While there is no shortage of consumer demand for magazines’ core offering of news and information,...
Customer Loyalty in Retail - Thematic Research Summary Customer loyalty is defined as the relationship between a customer and a retailer, built over time, because of which an existing customer repeatedly chooses the retailer over its competitors while making a purchase. A business can...
Online Retail Sales
You can change your Cookie Settings at any time but parts of our site will not function correctly without them.