Middle East B2C E-Commerce and Payment Market 2020 & COVID-19’s Impact

Middle East B2C E-Commerce and Payment Market 2020 & COVID-19’s Impact

  • September 2020 •
  • 117 pages •
  • Report ID: 5962044 •
  • Format: PDF
The COVID-19 Outbreak Increased Online Shopping in the Middle East

The Middle Eastern countries boost online retail during coronavirus pandemic

B2C E-Commerce’s share of total retail sales in the UAE was the highest among its Middle Eastern neighbors such as Saudi Arabia, Qatar and Oman but was much lower than the mature online retail markets such as China and the UK.

This share is expected to further increase during the COVID-19 pandemic due to the growing share of consumers switching to online shopping, according to the new report. The lockdown measures have brought significant changes in shopping trends such as consumers throughout the region purchased more products online than they would have normally bought in-store during the COVID-19 lockdown period.

Digital payment methods are on the rise in the Middle East due to the COVID-19 crisis

Another interesting fact highlighted in the report is that since the outbreak of COVID-19, making transactions via digital payment methods is preferred by consumers in selected Middle Eastern countries. A major portion of shoppers also switched to digital banking methods to make payments in Israel during the health crisis. Furthermore, the use of contactless payments has greatly increased in the UAE, with a major share of consumers planning to stick with contactless payments even after the pandemic is over.

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