Japan Unified Communications and Collaborative Workspace Forecast, 2020-2024

Japan Unified Communications and Collaborative Workspace Forecast, 2020-2024

  • September 2020 •
  • 23 pages •
  • Report ID: 5967764 •
  • Format: PDF
This report provides the 2019 unified communications (UC)/collaborative workspace market performance and market forecast from 2020 to 2024. IDC categorizes the market into four solution segments: the IP telephony market, the IP conference system market, the IP contact center system market, and the collaborative workspace market. We also analyze and forecast the market size. The spread of the coronavirus infection (COVID-19) also affects this market, and the market forecast used in this study considers the impact and outlook of COVID-19 pandemic as of the end of March 2020. In 2019, the market expanded steadily because of the progress of workstyle reform in companies and orders for large projects for voice communication infrastructure and IP contact center systems. "In order for the Japan unified communications/collaborative workspace market to continue growing, it is important for technology suppliers to provide cloud services/support to promote telecommuting for small and medium-sized enterprises, as well as to examine new ways of proposing a workspace with intelligent support for AI-based contact centers and knowledge workers as the selling point," says Kei Manabe, group director, IDC Japan.