This IDC study provides IDC's top 10 predictions for the future of operations for 2021 and beyond."The future of operations is the transformation of an organization's operations from a strictly efficiency-based operation to a market- and customer-focused operation. It entails the development of a resilient decision-making framework that can drive rapid and effective decision making," said Kevin Prouty, group vice president of IDC's Manufacturing and Energy Insights.Prouty goes on to say, "Our predictions are based on operations transforming through digital ecosystems, autonomous operations, digital engineering, and resilient decision making."
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