Knowledge Management in Distributed Environments

Knowledge Management in Distributed Environments

  • December 2020 •
  • 5 pages •
  • Report ID: 5996733 •
  • Format: PDF
This IDC Perspective discusses knowledge management in distributed environments. Knowledge management is the discipline of creating, organizing, recording, sorting, distributing, and using the information created by an organization as it goes about its business. These efforts have traditionally been sources for lessons learned rather than successes, falling afoul of both fundamental and methodological fallacies that prevent long-term success. Recent evolutions in enterprise search, intelligent agents, and the intelligent digital workspace point the way toward a more sustainable, adaptable knowledge management approach."Whether run by humans or machines, or both, knowledge management -- what we do with the information created by our organizations -- is a critical piece of distributed, digital enterprises," said Shannon Kalvar, research manager, IT Service Management and Client Virtualization, IDC. "As business of all sizes evolve, they will have to use new techniques and technologies to create the common understanding behind every service delivering an elegant client experience."