This IDC PlanScape aims to guide senior technology professionals in retail organizations by identifying the main drivers (why), foundational elements (what), key actors (who), and business outcomes (how) related to the implementation of micro-fulfillment facilities to increase the efficiency of distribution operations and better respond to the expectations of increasingly demanding consumers. "With ecommerce skyrocketing and the increased integration between digital and physical retail, agile, rapid, and efficient fulfillment is becoming a key competitive advantage. Shoppers expect convenience including same-day delivery and immediate in-store pickup. Forward-looking retailers are increasingly focusing on micro-fulfillment as a way to move distribution closer to end consumers to better respond to an increasingly nonlinear and complex shopping journey," said Filippo Battaini, research manager, IDC Retail Insights.
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