Global Artificial Intelligence/Machine Learning Platforms Growth Opportunities

Global Artificial Intelligence/Machine Learning Platforms Growth Opportunities

  • June 2021 •
  • 59 pages •
  • Report ID: 6097833 •
  • Format: PDF
Companies across all industry verticals recognize the importance of customer satisfaction (hence, retention) and demand generation (be it new sales, upsells or cross-sells) for business growth.Feeding data into AI/ML platforms, then making sense of such data and creating models that explain or predict customer satisfaction or demand is at the core of AI/ML platforms.

Insights from AI/ML platforms not only explain what happened (as in looking at the rear-view mirror), but can also predict future outcomes based on different scenarios and suggest or even trigger actions autonomously.Additionally, combinations of AI/ML platforms with applications like chatbots, cybersecurity or automation can control or reduce costs of scaling operations.

These tools usually have shorter returns on investment and their business cases are easier to defend.But the real power of AI/ML platforms resides in the potential to generate additional or new revenue streams.

From being something reserved for large corporations with vast financial resources, AI/ML is starting to become accessible to even small businesses without a dedicated team of data scientists. Insights-driven organizations are rapidly getting ahead of the competition. In the medium term, AI/ML adoption is forecast to be essential for business survival.