Worldwide Order Management Applications Market Shares, 2020: Order Management Projects Get Put on the Back Burner

Worldwide Order Management Applications Market Shares, 2020: Order Management Projects Get Put on the Back Burner

  • June 2021 •
  • 10 pages •
  • Report ID: 6102948 •
  • Format: PDF
This IDC study provides the 2020 worldwide market shares for order management applications. The market grew at a suppressed rate in 2020 due to the COVID-19 pandemic. Growth in the order management applications market was driven by the need for omni-channel "buy anywhere, fulfill anywhere" processes to support both B2C and B2B digital commerce."Historically, order management has been considered a back-office application closely linked to enterprises' ERP systems and have been treated as systems of record. For order management system providers to turn the corner and see double-digit growth, they will need to embrace that new identity. At the end of the day, order management systems are essential, with both B2C and B2B sellers needing flexible and intelligent order management to appease customers' elevated expectations for digital commerce," says Jordan Jewell, research manager, Digital Commerce and Enterprise Applications at IDC.