IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Transportation and Logistics

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Transportation and Logistics

  • June 2021 •
  • 30 pages •
  • Report ID: 6102976 •
  • Format: PDF
This IDC study describes how the transportation industry is on a mission to digitally transform to create real-time service excellence."Transportation and logistics companies have traditionally viewed themselves -- and been viewed by their customers -- as necessary support functions, but not as centers of opportunity for gaining competitive advantage. With the disruptions of the pandemic, the acceleration of omni-channel processes, and rising expectations for delivery speed, accuracy, and personalized customer experience, that has changed. The importance of transportation and logistics to business success in the modern, digital economy requires that the industry transition from a series of functional areas to an end-to-end connected platform. That digital journey doesn't happen overnight but involves a close understanding of strategic priorities and the individual use cases that can support overall goals," says Jordan K. Speer, research manager, Global Supply Chains.