Worldwide Contact Center Applications Software Market Shares, 2020: The Market and Players Take Off

Worldwide Contact Center Applications Software Market Shares, 2020: The Market and Players Take Off

  • July 2021 •
  • 11 pages •
  • Report ID: 6126579 •
  • Format: PDF
This IDC study presents estimated 2020 contact center applications software revenue market shares in a total market valued at approximately $10.5 billion."Digital transformation initiatives are in full swing as organizations move forward with lessons learned through the events of 2020," said Mary Wardley, program vice president, Customer Care and CRM. "No longer road map items the modernization of the contact center through cloud-based products; AI initiatives and agent experience (employee experience) technologies are the new contact center."