Worldwide Customer Service Applications Software Market Shares, 2020: Resiliency in Customer Care

Worldwide Customer Service Applications Software Market Shares, 2020: Resiliency in Customer Care

  • December 2021 •
  • 10 pages •
  • Report ID: 6193631 •
  • Format: PDF
This IDC study examines the customer service applications market for 2018-2020. Revenue and market share of the leading vendors are provided for 2020. The results for 2020 have been revised based on updates during the 1H21 data collection process."The customer service applications market is poised to expand yet again during the 2022 market year as organizations complete initial digital transformation efforts prompted by the pandemic," said Mary Wardley, VP, Customer Care and CRM. "While significant innovation was realized within organizations, the next stage of customer care will be turned to cross-organization processes that bridge the gap between service organizations and the rest of the enterprise."