About 100 reports

  • MULTICHANNEL CONTACT CENTER
  • RIGHTNOW CONTACT CENTER EXPERIENCE

The growth in the need for improving consumer experience has fueled the adoption of cloud-based contact center solutions across the globe The global cloud-based contact center market is expected to grow from USD 6.80 billion in 2017 to USD 20.93 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 25.2% during the forecast period....

  • Call Center
  • Cloud Computing
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • CONTACT CENTER ANALYTICS MARKET: EVOLUTION
  • 4.3 CONTACT CENTER ANALYTICS MARKET,

“Demand for better customer experience management solutions to gain crucial insights into customer data remains the major driving factor for contact center analytics market” The contact center analytics market size is projected to grow from USD 709.5 million in 2017 to USD 1,483.6 million by 2022, at a Compound Annual Growth Rate...

  • Call Center
  • Five9, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Genpact Limited
  • Mitel Networks Corporation
  • CONTACT CENTER MARKET
  • CLOUD-BASED CONTACT CENTER ECOSYSTEM

“Faster deployment, scalability of cloud technology, cloud compliance requirement, and need to manage disaster recovery is expected to drive the overall market” The cloud-based contact center market size is estimated to grow from USD 5.43 billion in 2016 to USD 15.67 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 23.6%...

  • Call Center
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Five9, Inc.
  • Global contact center headset market
  • Office and contact center headset market in APAC

About Office and Contact Center Headsets Office and contact center headsets consist of a pair of high-quality earphones connected by a band. The headset is either worn over the head or fitted in the ear canal. They are mainly used for listening to music and attending calls. The global office and contact center headset is expected...

  • Audio And Video Equipment
  • Call Center
  • World
  • Bluetooth SIG, Inc.
  • Plantronics, Inc.
  • Virtualization of contact center
  • CONTACT CENTER SOFTWARE MARKET: ASSUMPTIONS

“Seamless customer experience and automation of inbound and outbound processes are driving the contact center software market” The contact center software market size is expected to grow from USD 15.29 billion in 2017 to USD 29.13 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 13.8%. Enhanced customer experience through...

  • Call Center
  • Market Size
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Huawei Technologies Co., Ltd.
  • Contact center market in Americas
  • Phases of contact centers

About Contact Center A contact center acts as a central point in an enterprise from where all contacts are managed. It plays a prominent role in the broad customer management strategies of an enterprise. Technavio’s analysts forecast the global contact center market to grow at a CAGR of 8.54 % during the period...

  • Call Center
  • World
  • Forecast
  • Cisco Systems, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Worldwide Contact Center Applications Software Revenue Snapshot
  • Worldwide Contact Center Applications Software Revenue by Region, 2016 and 2021

This IDC study provides an updated market sizing for the worldwide contact center applications software market based on completed revenue modeling and a revised data for the market over a 10-year period, with a 5-year forecast (2017-2021)."Contact centers and their associated area of customer service operations are moving into the limelight...

  • Call Center
  • Software
  • World
  • Forecast
  • Market Size
  • presents the revenue for the worldwide contact center applications market by geography. The
  • Worldwide Contact Center Applications Revenue by Vendor, 2014-2016 ($M)

This IDC study examines the worldwide contact center applications market for 2014-2016. Revenue and market share of the leading vendors are provided for 2016."Customer experience discussions are happening at the upper levels of management, but change in the trenches may be hard to see," said Mary Wardley, VP, CRM Applications and Customer...

  • Call Center
  • World
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Toshiba Corporation

MARKET ##.

  • Business Process Outsourcing
  • Call Center
  • APAC
  • World
  • Market Size
  • Worldwide Contact Center Applications 2015 Share Snapshot
  • Worldwide Contact Center Applications by Deployment Type, 2015

This IDC study examines the worldwide contact center applications market for 2013-2015. Revenue and market share of the leading vendors are provided for 2015."One can argue that the contact center leads in the most visible manifestation of organizational digital transformation," said Mary Wardley, VP, CRM Applications and Customer Experience....

  • Call Center
  • World
  • Market Shares
  • Genesys Telecommunications Laboratories, Inc.
  • Verint Systems Inc.
  • However, call center service providers
  • Call Center Services - Benchmark Price

Abstract Call Center Services Procurement in the US This report is intended to assist buyers of call center services. Suppliers provide a team that can handle inbound or outbound communication and create a customer relationship management program that is unique for each buyer. Call center services may include,...

  • Business Process Outsourcing
  • Call Center
  • United States
  • Demand
  • Industry at a Glance
  • Volatility vs. growth

Hold the line: Offshoring and investment in new technologies will limit long-term industry growth Abstract Telemarketing & Call Centers in the US The Telemarketing and Call Centers industry has experienced steady growth over the past five years as the US economy gained speed. The domestic...

  • Call Center
  • United States
  • Demand
  • Forecast
  • Convergys Corporation

Contact Center Market Opportunities for UC Solutions ##.

  • Business Process Outsourcing
  • Call Center
  • Unified Communication
  • World
  • Demand
  • Volatility vs. growth
  • Supply Chain

On call: Increased value-added services have supported industry revenue growth Abstract Call Centre Operation in Australia Industry firms primarily answer telephone calls and relay messages to clients. Companies also provide telemarketing services on a contract or fee basis, which includes...

  • Business Process Outsourcing
  • Call Center
  • Australia
  • Demand
  • Forecast
  • Volatility vs. growth
  • Operating Conditions

Good call: The industry has performed well, despite volatile trading conditions Abstract Call Centre Operation in New Zealand Industry operators primarily answer telephone calls and relay messages to clients. This report covers the scope, size, disposition and growth of the industry...

  • Business Process Outsourcing
  • Call Center
  • New Zealand
  • Demand

Global Cloud-Based Contact Center Market Analysis (2017-2023) Chapter ##.

  • Call Center
  • APAC
  • North America
  • World
  • Market Size
  • offshore their call centre operations
  • businesses will invest in telemarketing and call centre services to increase sales

Hanging up: Revenue will fall despite improving communication and labour efficiency gains Abstract Telemarketing & Call Centres in CanadaThe Telemarketing and Call Centres industry in Canada has struggled with falling demand and an overall hostile market. Over the past five years, many...

  • Business Process Outsourcing
  • Call Center
  • Canada
  • Demand
  • Forecast

Cloud Based Contact Center - Global Market Outlook (2017-2023) ## Executive Summary ## Preface ##. ## Abstract ##. ## Stake Holders ##. ## Research Scope ##. ## Research Methodology ##. ##. ## Data Mining ##. ##. ## Data Analysis ##. ##. ## Data Validation ##. ##. ## Research Approach ##. ## Research Sources

  • Call Center
  • APAC
  • World
  • Forecast
  • Market Size
  • Industry at a Glance
  • Volatility vs Growth

Dialling down: Revenue growth is expected to slow in the face of an uncertain economic environment Call Centres in the UK Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls. The industry only includes outsourced...

  • Business Process Outsourcing
  • Call Center
  • United Kingdom
  • Forecast

Growth Opportunities in the Global Contact Center Systems Market, Forecast to 2020 ##.

  • Call Center
  • Australasia
  • China
  • New Zealand
  • Market Shares

Indian Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • India
  • Market Size

Japanese Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • Japan
  • Market Size

Thai Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • Thailand
  • Market Size

Malaysian Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • Malaysia
  • Market Size

Taiwanese Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • Taiwan
  • Market Size

Chinese Contact Center Applications Market, Forecast to 2023 ##.

  • Call Center
  • Australasia
  • China
  • East Asia
  • Market Size

Indonesian Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Indonesia
  • Forecast
  • Market Size

Singaporean Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • Singapore
  • Market Size

Introduction In 2016, innovation is a critical business driver in the contact center systems industry.

  • Business Process Outsourcing
  • Call Center
  • World
  • Forecast

Asia-Pacific Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • APAC
  • Australasia
  • Market Shares