52 reports

  • CONTACT CENTER ANALYTICS MARKET: EVOLUTION
  • MANUFACTURING: CONTACT CENTER ANALYTICS MARKET SIZE, BY REGION,
  • Call Center
  • Five9, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Genpact Limited
  • Mitel Networks Corporation
  • CONTACT CENTER MARKET
  • CLOUD-BASED CONTACT CENTER ECOSYSTEM
  • Call Center
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Five9, Inc.
  • Virtualization of contact center
  • CONTACT CENTER SOFTWARE MARKET: ASSUMPTIONS
  • Call Center
  • Market Size
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Huawei Technologies Co., Ltd.
  • Worldwide Contact Center Applications Software Revenue by Region, 2016-2021 ($M)
  • Worldwide Contact Center Applications Software Revenue in Constant Currency, 2012-2021: Comparison of August 2016 and August 2017 Forecasts
  • Business Outsourcing
  • Call Center
  • IT Outsourcing
  • World
  • Forecast
  • presents the revenue for the worldwide contact center applications market by geography. The
  • Worldwide Contact Center Applications Revenue by Vendor, 2014-2016 ($M)
  • Call Center
  • World
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Toshiba Corporation
  • Worldwide Contact Center Applications 2015 Share Snapshot
  • Worldwide Contact Center Applications by Deployment Type, 2015
  • Call Center
  • World
  • Market Shares
  • Genesys Telecommunications Laboratories, Inc.
  • Verint Systems Inc.
  • Contact center market in APAC
  • There are four phases in contact centers:
  • Call Center
  • World
  • Market Size
  • Alcatel-Lucent USA Inc.
  • Avaya Inc.

About Office and Contact Center Headsets Office and contact center headsets consist of a pair of high-quality earphones connected by a band.

  • Business Outsourcing
  • Call Center
  • IT Outsourcing
  • World

Mass Market Call Centers B##B Call Centers Vs.

  • Call Center
  • IT Outsourcing
  • United States
  • World
  • Market Size

Introduction In 2016, innovation is a critical business driver in the contact center systems industry.

  • Business Outsourcing
  • Call Center
  • IT Outsourcing
  • World
  • Forecast
  • Volatility vs Growth
  • OUTSOURCING OPERATIONS
  • Call Center
  • IT Outsourcing
  • United Kingdom
  • Forecast
  • offshore their call centre operations
  • businesses will invest in telemarketing and call centre services to increase sales
  • Call Center
  • IT Outsourcing
  • Telemarketing
  • Canada
  • Forecast
  • Volatility vs Growth
  • Capital intensity
  • Call Center
  • IT Outsourcing
  • United States
  • Forecast
  • Convergys Corporation
  • Volatility vs Growth
  • Products & Markets
  • Call Center
  • IT Outsourcing
  • Australia
  • Forecast
  • Salmat Limited

Cloud Based Contact Center - Global Market Outlook (2017-2023) ## Executive Summary ## Preface ##. ## Abstract ##. ## Stake Holders ##. ## Research Scope ##. ## Research Methodology ##. ##. ## Data Mining ##. ##. ## Data Analysis ##. ##. ## Data Validation ##. ##. ## Research Approach ##. ## Research Sources ##. ##. ## Pri

  • Call Center
  • Cloud Computing
  • IT Outsourcing
  • World
  • Forecast
  • INDICATIVE PRICES FOR ON-PREMISE CONTACT CENTERS
  • INDICATIVE PRICES FOR CLOUD-BASED CONTACT CENTERS
  • Call Center
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Huawei Technologies Co., Ltd.
  • Mitel Networks Corporation

But they may slow contact center growth and could lead to fewer contact center seats.

  • Call Center
  • Canada
  • North America
  • United States
  • Demand
  • MULTICHANNEL CONTACT CENTER
  • RIGHTNOW CONTACT CENTER EXPERIENCE
  • Call Center
  • Market Size
  • Five9, Inc.
  • inContact, Inc.
  • Interactive Intelligence, Inc.

Conclusions Legal Disclaimer Setting the Stage for Digital Transformation The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing

  • Business Outsourcing
  • Call Center
  • IT Outsourcing
  • North America
  • Contact centre customer and employee profile in Brazil
  • Overview and evolution of the Brazilian contact centre sector
  • Call Center
  • Brazil
  • Demand
  • Market Size
  • Atento Group
  • Virtual agents/virtual contact centers
  • Integrated CRM solutions for contact centers
  • Call Center
  • Data Analytics
  • IT Outsourcing
  • United States
  • Forecast

FORECAST AND TRENDS—TOTAL HOSTED AND CLOUD CONTACT CENTER MARKET Forecast and Trends—Total Hosted and Cloud Contact Center Market Forecast Assumptions Total Hosted and Cloud Contact Center Market—Revenue Forecast Revenue Forecast Discussion Host

  • Business Outsourcing
  • Call Center
  • IT Outsourcing
  • Market Size

" The contact center market is a leading component of the customer experience environment, " said Mary Wardley, VP, CRM Applications and Customer Experience.

  • Business Outsourcing
  • Call Center
  • IT Outsourcing
  • World
  • Market Shares

But should a contact center integrate with Skype for Business?

  • Business Outsourcing
  • Call Center
  • IT Outsourcing
  • Unified Communications

Analysis of the South African Contact Centre Market Table Of Contents ## EXECUTIVE SUMMARY Executive Summary ## Key Findings ## Key Findings ## Measurements ## CEO’s Perspective ## MARKET OVERVIEW Market Overview ## Research Scope ## Service Provider Scope ## Market Definitions ## Marke

  • Business Outsourcing
  • Call Center
  • IT Outsourcing
  • South Africa
  • Market Size

Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares Table of ContentsIDC OpinionIn This StudyMethodologySituation OverviewThe Contact Center Infrastructure and Software Market in 2012/ 2013Deployment DecisionsVendor R

  • Business Outsourcing
  • Call Center
  • IT Outsourcing
  • World
  • Market Size

Hosted and Cloud Contact Center Services Market, 2015-2019Table: U. S.

  • Business Outsourcing
  • Call Center
  • IT Outsourcing
  • United States
  • Demand

IDC MaturityScape Benchmark: Contact Center Infrastructure in the Nordics IDC MaturityScape Benchmark FigureIDC OpinionIn This StudySituation OverviewStages of IDC' s Contact Center Infrastructure MaturityScapeSurvey Findings: Maturity Distribution Across Stag

  • Business Outsourcing
  • Call Center
  • IT Outsourcing

% of the total market in 2014 Vendor Performance - Avaya continues to be the leader in the Indian contact center applications market, with a share of % in 2014 - Verint captured % the overall revenue share for second place in 2014 - Enterprises demanded unified user interface for t

  • Business Outsourcing
  • Call Center
  • IT Outsourcing
  • India

Highlights of the Hosted Cloud Contact Center Buyer Survey: Customer Experience Driving Hosted and Cloud Contact Center Services Table of ContentsIDC OpinionIn This InsightSituation OverviewContact Center Priorities and SpendingOrganizational Impacts: Cus

  • Business Outsourcing
  • Call Center
  • IT Outsourcing