About 400 reports

Abstract: - Global Call Centers Market to Reach $496 Billion by 2027 - Amid the COVID-19 crisis, the global market for Call Centers estimated at US$339.4 Billion in the year 2020, is projected to reach a revised size of US$496 Billion by 2027, growing at aCAGR of 5.6% over the period 2020-2027. In-House, one of the...

  • Call Center
  • World

Abstract: - Global Artificial Intelligence (AI) in Call Center Market to Reach $4.9 Billion by 2027 - Amid the COVID-19 crisis, the global market for Artificial Intelligence (AI) in Call Center estimated at US$995.6 Million in the year 2020, is projected to reach a revised size of US$4.9 Billion by 2027, growing at...

  • Artificial Intelligence
  • Call Center
  • World
  • China
  • United States

Call Center AI Market Research Report: By Component (Solutions, Services), Deployment (On-Premises, Cloud), Technology (Natural Language Processing, Machine Learning, Automatic Speech Recognition), Industry (BFSI, Retail and E-Commerce, Healthcare, Telecom, Media and Entertainment), Geographical Outlook (U.S., Canada, U.K., Germany,...

  • Artificial Intelligence
  • Call Center
  • World

A recent market study published on the call centre market includes global industry analysis of 2014-2018 and opportunity assessment for 2019-2029, and delivers a comprehensive assessment of the most important market dynamics. After conducting thorough research on the historic as well as current growth parameters of the call centre market,...

  • Call Center
  • World

FIGURE ## IMPACT OF COVID-## ON CALL CENTER VOLUME

  • Call Center
  • World
  • North America
  • APAC
  • Europe
  • Internet Penetration
  • Infectious Disease Mortality

SUMMARY OF THE BUSINESS TERMS TO EXPECT FOR AN ON-PREMISE CALL CENTER FACILITY

  • Call Center
  • World
  • Direct Sales
  • Employment Costs

This IDC Market Perspective analyzes the potential of AI software products and services to deliver business value in contact centers in Europe. 2020 has seen a significant uptick in market activity around various use cases for AI technologies in contact centers, with the impacts of the COVID-19 pandemic as well as the longer-term shift to...

  • Call Center
  • Europe

Abstract: - Global Contact Center Analytics Market to Reach $2.6 Billion by 2027 - Amid the COVID-19 crisis, the global market for Contact Center Analytics estimated at US$963.7 Million in the year 2020, is projected to reach a revised size of US$2.6 Billion by 2027, growing at aCAGR of 15.4% over the period 2020-2027....

  • Call Center
  • World

Abstract: - Global Contact Center Software Market to Reach $52.4 Billion by 2027 - Amid the COVID-19 crisis, the global market for Contact Center Software estimated at US$20.6 Billion in the year 2020, is projected to reach a revised size of US$52.4 Billion by 2027, growing at aCAGR of 14.3% over the period 2020-2027....

  • Call Center
  • World
  • China
  • United States

Global Call Center Outsourcing Market 2021-2025 The analyst has been monitoring the call center outsourcing market and it is poised to grow by USD 14.05 billion during 2021-2025, progressing at a CAGR of over 3% during the forecast period. Our report on the call center outsourcing market provides a holistic analysis, market...

  • Call Center
  • World

Disruption in the Contact Centre

  • Call Center
  • New Zealand

Abstract: - Global Cloud-Based Contact Center Market to Reach $41.5 Billion by 2027 - Amid the COVID-19 crisis, the global market for Cloud-Based Contact Center estimated at US$10.3 Billion in the year 2020, is projected to reach a revised size of US$41.5 Billion by 2027, growing at aCAGR of 22% over the period 2020-2027....

  • Call Center
  • World
  • China
  • United States

Major players in the cloud based contact center market are Genesys Telecommunications Laboratories Inc., 3CLogic Inc., Avaya Contact Center (Avaya Group), Connect First Inc., Five9 Inc., 8X8 Inc., Aspect Software, RingCentral Inc., NICE Systems Ltd., Ameyo, Aircall SAS, Amazon Web Services Inc., Vocalcom Group, Talkdesk Inc, Vonage, Serenova,...

  • Call Center
  • World
  • United States
  • APAC

## CALL CENTER AI MARKET, BY REGION

  • Call Center
  • Artificial Intelligence
  • APAC
  • North America
  • Social Media Usage
  • Mobile Subscribers

Global Call Center Outsourcing Market In Europe 2020-2024 The analyst has been monitoring the call center outsourcing market in Europe and it is poised to grow by $ 3.02 bn during 2020-2024, progressing at a CAGR of 3% during the forecast period. Our reports on the call center outsourcing market in Europe provide a holistic...

  • Call Center
  • Europe

Cloud-based Contact Center Market – Scope of Report A latest study collated and published analyzes the historical and present-day scenario of the global cloud-based contact center market, to accurately gauge its potential future development.The study presents detailed information about the important growth factors, restraints,...

  • Call Center
  • World

NUMBER OF JOBS CREATED IN THE US CALL CENTER INDUSTRY

  • Call Center
  • APAC
  • United States
  • Europe
  • Latin America
  • Direct Sales
  • Cloud Services Penetration

Contact Center Solution Market – Scope of the Report A latest study collated and published analyzes the historical and present-day scenario of the global contact center solution market to accurately gauge its potential future development.The study presents detailed information about the important growth factors, restraints,...

  • Call Center
  • World

BFSI Contact Center Analytics Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By Application, By Vertical, By Region, And Segment Forecasts, 2021 - 2028 BFSI Contact Center Analytics Market Growth & Trends The global BFSI contact center...

  • Call Center
  • Data Analytics
  • Financial Services
  • World
  • APAC
  • China
  • Singapore
  • India
  • United States

This IDC Market Perspective examines four key AI use case areas that together are creating the AI-powered contact center. It details the value impact of the main applications that fit into each use case and identifies the AI technology tools and systems require to power them. AI technologies create capabilities that could potentially automate...

  • Call Center

Contact Center Applications

  • Call Center
  • World
  • Software Revenue

Global Call Center Outsourcing Market: About this market This call center outsourcing market analysis considers sales from IT and telecom, BFSI, healthcare, retail, government, and other end-users. Our study also finds the sales of call center outsourcing in APAC, Europe, North America, South America, and MEA. In 2018,...

  • Call Center
  • World

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers...

  • Call Center
  • Latin America

This IDC study presents estimated 2020 contact center applications software revenue market shares in a total market valued at approximately $10.5 billion."Digital transformation initiatives are in full swing as organizations move forward with lessons learned through the events of 2020," said Mary Wardley, program vice president, Customer Care...

  • Call Center
  • World
  • Software Revenue

The Global Contact Center Transformation Market size is expected to reach $31.4 billion by 2026, rising at a market growth of 17.4% CAGR during the forecast period. Growth in consumer interaction through social media platforms is projected to fuel market growth over the forecast period. The social media platform makes it easy for an agent...

  • Call Center
  • World

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic.COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls/live...

  • Social Network
  • Call Center
  • World

Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments.While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact...

  • Call Center
  • World
  • APAC
  • Australia

This study examines the cloud-based contact center (CC) solutions market in Europe.In the past, the analyst has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated.This study is based on extensive primary and secondary research. This...

  • Call Center
  • Europe

The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings...

  • Call Center
  • North America

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry.The analyst defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center...

  • Call Center
  • North America