2 reports

Intermediaries offline suffered a significant decline during the COVID-19 pandemic, especially those travel agencies that target tourists from Mainland China like China Travel Service and Golden Win International Travel. The number of travel agents registered on the Hong Kong tourism board declined by 103 outlets between Q1 2020 and Q2 2021. Online...

  • Online Travel
  • China
  • Online Retail Sales
  • Online Travel Sales

Consumer engagement, retention, loyalty and trust begins pre-trip, builds in-trip and ends post-trip, to start again in a constant cycle. Without adopting digital innovation and a digital-first mindset, travel brands will be destined to fail in their engagement and relationship with consumers. Taking a holistic view of the traveller journey...

  • Travel
  • Online Travel
  • Advanced IT
  • World
  • APAC
  • Online Travel Sales
  • Online Retail Sales